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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Joseph Muench

March 7, 2024

5  out of  5 rating by Joseph Muench
"I sat down with Miss Jenny to discuss my options for my truck insurance. I had gotten multiple quotes from other places that were much more expensive than I had been planning to pay; but in a little over an hour, Miss Jenny had me out of there with a commercial truck insurance policy that beat all my other quotes by a very large margin. Because of the savings, I even decided to get a life insurance policy while I was there! Thank you Miss Jenny, and to all of the State Farm Insurance Agents for helping me out!"
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Sheri Basore

January 3, 2024

5  out of  5 rating by Sheri Basore
"Jenny was most helpful and very patient. She helped me understand my policy and guided me through ways to help me save money."
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Kenny DeFranco

January 1, 2024

5  out of  5 rating by Kenny DeFranco
"Dealt with Jenny and she got us switched over. New agent for life now"
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Mike Coffman

October 20, 2023

5  out of  5 rating by Mike Coffman
"State Farm (Jennifer Carroll) This was absolutely the best experience we have ever had dealing with insurance. Jenny, in the Malakoff office, did an excellent job getting our policies together and saving us a lot of money in the process. She was able to bundle home, autos, Rv, and utility vehicle into one neat package. We highly recommend State Farm to anyone looking to protect your assets. And Jenny is a delight to do business with."
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Joey Buchheit

February 24, 2023

5  out of  5 rating by Joey Buchheit
"Today and in the past Emily Pole has been amazing. Although State Farm didn’t get my business the experience was top notch. She was great to talk to like having a conversation with a friend. You can really feel the personal and business in her work. Thank you again Emily and I wish all insurance agents were as amazing as she was."
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PrestoN R

December 30, 2022

2  out of  5 rating by PrestoN R
"This office has been awesome to me for auto and renters for 2 years…imagine saving for a vehicle you want for 2 years, making sure you can afford the insurance, getting the insurance and buying the vehicle and before the next bill they are going up on you a 100$ You have lost a costumer for life"
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Boss Adams

December 22, 2022

5  out of  5 rating by Boss Adams
"Emily from Malakoff office was great, and very efficient. Saved me tons of money on my premium and saved me so much time. Switching from the allstate price gouging crooks was absolutely seamless"
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Camye Chesney

September 9, 2022

5  out of  5 rating by Camye Chesney
"As this is the first time purchasing insurance, Emily made is very simple and easy to understand!"
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Peggy T

March 31, 2022

5  out of  5 rating by Peggy T
"I have had State Farm Insurance since 1987. During this time I have only had two State Farm agents. Present agent, Lona Mauk. I am highly satisfied with State Farm Insurance. The level of professionalism, being friendly and the level of knowledge these people have is amazing. I would recommend State Farm insurance to anyone and do so on every occasion I get. State Farm has a great asset in Lona Mauk. I feel very comfortable with my insurance being with State Farm because I have a great team behind me and an awesome insurance company."
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Christopher Eads

March 11, 2022

5  out of  5 rating by Christopher Eads
"Very pleased overall! Very professional and helpful. Never had an insurance company work for me so diligently. Amanda Lester has kept me informed on everything even when she didn't need to Thank you for having my back."
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Blake Skiles

February 25, 2022

5  out of  5 rating by Blake Skiles
"I have been a customer of Lona's for almost two years and would recommend no one else for your insurance needs. After shopping around for renters and auto insurance she offered the best rates and by far has the best customer service team."
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Dwayne Burch

February 15, 2022

5  out of  5 rating by Dwayne Burch
"Our family has been with Lona Mauk for years as a multiline household and we really appreciate the office staff in Malakoff. Amanda's knowledge in reviewing all our lines of insurance and excellent customer care in assisting our family with our insurance needs has been exceptional. "Like a Good Neighbor, State Farm is there" Thank you for providing peace of mind for our family."
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serena feagin

July 31, 2021

5  out of  5 rating by serena feagin
"Good people"
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Lois Lane

May 24, 2021

5  out of  5 rating by Lois Lane
"Thank you Stephanice for all you do! So thankful for a person to answer all questions. Signed the wife😉"
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Schee Adams

March 11, 2020

5  out of  5 rating by Schee Adams
"Great people. Great Business"
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Debbie Evens

March 4, 2020

5  out of  5 rating by Debbie Evens
"Staff is very nice and very professional"
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Douglas Humble

February 23, 2020

5  out of  5 rating by Douglas Humble
"Recently had a claim at my house ,had a check in my hand before the adjuster left."
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Misty Fivecoat

October 16, 2019

3  out of  5 rating by Misty Fivecoat
"Friendly and helpful, good communication and they make you feel like a priority when you need to speak with someone."
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Carrie Eric

July 25, 2019

5  out of  5 rating by Carrie Eric
"Lona Mauk is incredible. Very knowledgeable and helps you find the best deal for you!"